REFUND POLICY
Last updated: February 11, 2026
Thank you for shopping with us. Please read our Refund Policy carefully before placing an order.
1. General Policy
Due to the nature of food products, all sales are final once an order has been delivered successfully.
We do not accept returns of food items after delivery.
2. Eligibility for Refund
Refunds will only be considered under the following conditions:
You received the wrong item
The product was damaged during delivery
The item delivered is significantly different from what was ordered
3. Reporting an Issue
To be eligible for a refund:
You must report the issue within 24 hours of delivery
Clear photo evidence of the issue must be provided
Contact us via WhatsApp or email with your order number
Requests made after 24 hours may not be accepted.
4. Refund Process
Once your claim is reviewed:
Approved refunds will be processed via bank transfer
Refunds will be made to the original payment source
Processing time is typically 3–5 business days
5. Delivery Fees
Delivery fees are non-refundable once delivery has been attempted or completed.
If an order is cancelled before dispatch, delivery fees may be refunded.
6. Non-Refundable Situations
Refunds will not be issued in cases of:
Change of mind after delivery
Incorrect address provided by the customer
Failure to receive the order due to customer unavailability
Minor variations in product appearance due to natural processing
7. Order Cancellation
Orders can be cancelled before dispatch.
If payment has already been made, a refund will be issued minus any processing or handling costs.
Orders already dispatched cannot be cancelled.
8. Contact Information
For refund requests or questions, contact us via:
WhatsApp: +234 8086073823
Email: michaelldomintl@gmail.com
9. Acceptance of Policy
By placing an order on this website, you acknowledge that you have read and agreed to this Refund Policy.